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Questions?

If you have any questions about our Art Products, how to bid in our auctions, how to buy direct, how to sell or about artelino please do not hesitate to contact me.

Art Auctions > How can I bid in an artelino Auction?

by Hiroshige Ando 1797-1858
copyright artelino GmbH

Step by step at a glance

1. New users without an artelino account must register with a valid credit card.
2. If you registered before but without a valid credit card, you must submit your credit card data by logging in your account.
3. We verify all new registrations and all credit card submissions personally and we clear your account by hand. This procedure may take from a few minutes up to 12 hours.
4. You can bid.

How can I pay?

artelino accepts American Express, Mastercard and VISA. For bidders in Germany who do not have a credit card we may accept wire transfer. Please call us.

How do I place a bid?

by Yoshitoshi Taiso 1839-1892
copyright artelino GmbH

The place to go is the Auction Catalog. While the auction is open, you find a button Post Your Bid. Click on it and you are on the bidding page. You must enter your client number, your password and select your maximum bid. Then click Submit. Next the system aks you to confirm your bid. Click on Confirm or Cancel. Your bid is a legal and binding contract. There is no way to cancel a bid.

You can test bidding in this Auction Simulation.

How can I watch the auctions?

There are different pages from which you can watch an ongoing auction - see Help. You can view the Auction Catalog, tailor your own auction catalog on Auction Watch, or see all current winners on the Winners page. These pages are not refreshed automatically. You have to click on the page link to see the latest results.

On Bidding Watch you can view the latest 10 bids. This page is refreshed automatically every 60 seconds.

On My Account you can specify if you want to receive an automatic e-mail if you are outbid.

Is there anything I have to do at auction end?

by Hiroshi Yoshida 1876-1950
copyright artelino GmbH

artelino auctions are ended automatically by the system. About 30 minutes after auction end all bidders of an auction receive a programmed notification. If you are among the winners, please verify if your home and shipment address are correct. If not, make necessary changes on My Account.

Everything else is done by us - relax!

1. We start charging your credit card in our files about 12 hours after auction end. We confirm charging by automatic e-mail.
2. Unless you opted for Consolidated Shipping (HOLD option), we ship usually two days after auction end. We confirm shipping by automatic e-mail.

How much do you charge to my credit card?

We charge you the hammered price of your winning item(s) and the buyer's commission of currently 20.00% of the final hammered price.

If you opted for immediate shipping, we charge you the shipping fee.

Buyers from an EU member state pay VAT (value added tax). For details see taxes. Shipments to non-EU member states like the United States of America or Switzerland are not subject to any German or EU taxes.

May I return an item if I do not like it?

by Hasui Kawase 1883-1957
copyright artelino GmbH

You may return an item and you do not have to specify a reason. But quite frankly, we do not like returns. Returns are too costly for us. Therefore we usually terminate the business relationship with you after the second return or earlier. This does not apply if we made a gross mistake in our descriptions (happens rarely, but it does happen every now and then).

If you return your purchase you have to cover the shipping costs both ways plus a return handling fee of USD20.

For buyers with shipment address in Germany only: In accordance with the German Fernabsatzgesetz, you have the right to return an item within 14 days at our costs.

What is Consolidated Shipping (Hold Option)?

We are located in Central Europe (Bavaria). Shipping outside the European Union to for instance the USA has become very expensive due to the strong EURO and the weak dollar. And although some US bidders are horrified at our shipment fees, in reality we pay even more than the fees we charge.

We therefore "invented" consolidated shipping: On your request we hold your purchases from several auctions back up to 6 months and ship consolidated when you ask us to do so. We calculate the consolidated shipment as one order. If the total value of your consolidated shipping reaches certain minimum values, you may even get a free shipment.

Where do I find more information?

You should find all necessary information in our Terms and Conditions and on our Frenquently Asked Questions page. If you should not find your question anywhere, then please contact us by e-mail.

The artelino Team

New user? If you are interested in bidding in our auctions, you must register with your credit card. For a quick step by step primer we recommend to read How can I bid?. And if you have any questions, please do not hesitate to contact us.